www.SnorkelCity.com Call to place an Order 1-866-254-0032 snorkelcity@hotmail.com Shipping Delivery to carrier constitutes delivery to customer. All items ship from Chicagoland Area unless drop shipped. Shipping charges include shipping, handling & insurance. Shpping charges will vary but the miminum charge is $4.99 unless there is a special promotion where you may pay no shipping at all. Ground orders placed after 12:30PM Central Time will be shipped next business day. Express orders placed after 2:30PM Central Time will be shipped next business day. NOTE: Express order charges are subject to change depending on the weight and size of box and the location of the "ship to" address. The shipping charge given online is only an estimate. We will contact you for your approval of any additional shipping charges than what were estimated online. We understand the urgency of express orders, but we will not send a package where the shipping costs are more than initially estimated without customers’ approval. We will contact every UPS Next Day Air shipment to verify the placement of the order and billing information. We will not ship the order until we have customer verification. All orders must have a valid contact phone number. Shipping charges are NOT refundable unless the carrier has failed to meet the delivery commitment outlined in their shipping guide. SnorkelCity.com will only refund Shipping Charges when the carrier has failed to meet the delivery commitment AND issued credit to SnorkelCity.com. The decision made by a carrier regarding a claim for refund is final. With UPS, credits and refunds usually take anywhere from 2-4 weeks. Our shipping method to the main 48 states is via UPS. Our shipping method to Alaska, Hawaii, Puerto Rico, and U.S. Military addresses is via USPS Priority Mail; Canada and other international areas is USPS Priority International Mail. These destinations may incur an additional shipping charge once shipped via USPS. See http://www.usps.com for estimated shipping times and charges. Since USPS Priority is not currently an option to select online for Alaska and Hawaii, we will get the estimated shipping costs and contact you as soon as possible. Once we ship, we are not responsible for any additional customs charges that may occur once you receive your package. Additional customs charges may occur depending on the total amount of your valued order. Shortages and Damages It is the responsibility of the customer to check all packages for accuracy of contents within 48 hours of receipt. No items shall be invoiced unless shipped. If any shortages occur, it is the responsibility of the customer to contact SnorkelCity within 48 hours of receipt of package to file a claim for missing goods. In the case of shipping damage, the customer will file a claim with the shipper. We take great steps in packaging to ensure accuracy of your order. We will assist you in providing necessary information for a claim if needed. We package orders with as much accuracy as possible, but occasionally oversights happen. If we failed to ship an item that you included in your original order or we shipped you an item incorrectly, we will ship you the correct items via the same shipping method that was chosen in the original order (UPS Ground for UPS Ground, UPS 2nd Day for UPS 2nd Day). If you need the items prior to the time it takes to do an exchange, you will need to be charged for the new items that are shipped but will be credited immediately once we receive the original items as a return. We have no guarantee everyone will return the items that were received in an honest manner. Please return the items via a standard shipping method that is insured and requires proof of delivery. If the postage is not listed on the outside of the package, please include a receipt of what the return shipping charges were so we can credit you accordingly. If you have any questions or requests please e-mail or call us at 866-254-0032.