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Customer Feedback
Comments: Just wanted you to know that your customer service is great and your website is a breeze to use. My equipment arrived in great shape ready to explore the Carribean.
Thanks,
Lee Smassanow
Comments: Your organization has been a pleasure to deal with--From my first order to everyone I have needed to speak to on the phone it has been a delight-- If they were closer to me I would hire them---Thanks for the wonderful experience and the fact that my daughter will finally see what I am trying to show her when we snorkel.
Linda LeMond
Rating: Excellent
I'm very happy with the way I was treated. My ordering, delivery and most of all SERVICE experience was out standing. The staff was very helpful, they went
the extra mile to be sure my purchase was right. I will use snorkel city again and I will tell others about snorkel city. Their operation is first class.
Ted Kozenko Jr.
Rating: Excellent
Comments:My husband and I are taveling to Costa Rica with 2 of our children and wanted to update our snorkeling equipment. (Who wants to go snorkeling and use
the ones provided that at least 100 other people had their mouthes and noses on?) So I did a litle research online before I made my purchase from Snorkel City and found that they had the best prices. To my pleasant surprise I recieved my order the next day even though I did not pay for express shipping. The overall quality of my order also surpassed my expectations. No doubt I'll be back to purchase our diving equipment when my children are old enough to dive.
Thank You Snorkel City you are a winner in my book!
Sincerely,
Molly Kreiss and family
Rating: Beyond excellent!
Comments: We are first time buyers and can't say enough good things about your customer service. You really came to the rescue when the overnight shipper lost our Christmas order! You saved the day getting us the replacement order within 24 hours! Thanks again for your assistance from start to finish! We are very happy to recommend Snorkel City to all!
Regards,
Barbara and Oliver King
Annapolis, MD
Rating: Excellent
Comments: Unbelievable service! They shipped the order the same day I placed it. The salesperson was so knowledgeable of all the products. They answered all the questions so I could understand them. When I received my products I was amazed at the quality and everything fit so well. I am one very happy customer!
Kathy Adair
Rating: Excellent
Comments: In this day and age of merchants consistently demonstrating a "Don't care about the customer or anything else except the money" attitude, it was an absolute delight to do business with Snorkel City. The order was exactly what was expected (rather, hoped for!) and the speed with which it arrived was beyond all expectations. On top of all that, the price was more than reasonable - it was very good compared to anywhere else. All this very satisfied customer can say is 'Thank you ever so much', and 'Keep up the good work'.
Steve Boryk
Rating: Good
Comments: The shipping was fast and the merchandise was exactly as advertised. I am very happy with our transaction.
Robert Cairns
Rating: Excellent
Comments: prompt response and shipment; excellent product; outstanding overall!
Judith Curtis
Rating: Excellent
Comments: Got exactly what we ordered. Service was very fast. Outstanding!!
Larry Stephens
Rating: Excellent
Comments: Prompt, professional service, a pleasure to do business with.
Richard Naro
Rating: Good
Comments: I bought 2 items for my son for his birthday and he loved them, thanks
Robert Culhane
Rating: Excellent
Comments:
They gave good advice, the products were best quality and the price was fair.
The merchandise arrived in two days and everything was as promised. I used the
equipment on a vacation and it performed perfectly.
I would use them again and again.
Barbara Bones
Rating: Excellent
Comments:
Helpful and friendly service. When my wet suit was two days overdue from
shipping, they track it down from the manufacturer and sent it Fed Ex second day
air to me at their cost. That is great service.
TAK YIP
Just recieved my order. I was so happy and pleased with every aspect of your service and product. I am just about to leave for Cayman and Jamaica, and I am sure this trip will be better than any previously, due to having my own gear. Thanks again for being there, a completely satisfied customer, Jan French
Rating: Excellent
Comments:
Excellent transaction! Very professional and courteous!! Prompt delivery!!
Robin Einstein
Rating: Excellent
Comments:
No problems what so ever. My order showed up 2 days sooner than I expected! I will be back when I need more snorkeling equipment.
Dave Stanzel
Rating: Excellent
Comments:
I phoned in my order and the sales person was so knowledgeable. He helped me figure out which set was best for me. Thanks
John Bingham
Rating: Excellent
Comments:
My order shipped super fast and arrived in great shape!
Will Winkler
Rating: Excellent
Comments:
We got our snorkels in just 2 days and we got just what we ordered.
Jenifer Culver
Rating: Excellent
Comments:
I spoke briefly with them before placing the order. Very pleasant experience.
Richard Nelson
Rating: Excellent
Comments:
The equipment came in record time - I was shocked when it arrived so quickly! The equipment was everything it was described to be and we were very happy with it!
Bonnie Siebrecht
Rating: Excellent
Comments:
Everything was exactly as it should have been - a great store.
John Waller
Rating: Good
Comments:
We appreciate the timely manner in which our total purchase was handled.
michael shields
Rating: Excellent
Comments:
Shipping was extremely fast. We were very pleased with the product
Meredith Henley
Rating: Excellent
Comments:
Got everything I order, and it came in excellent condition. Thank you!!
Amy Neff
Rating: Excellent
Comments:
fast and reliable service
Megan Bradley
Rating: Excellent
Comments:
I wasn't sure about this shop as I had never done business with them before. It was an excellent transaction, and they actually called me to verify that I was going to get my order before I left for Belize.
CHRIS YOUNG
Rating: Excellent
Comments:
Good sevice, very quick. Kept me up to date on my order via e-mail.
STEVE OLSON
Rating: Good
Comments:
We placed a small order that arrived in a timely fashion and in good condition!
Gary Gelser
Holy cow - it's here already!!
I ordered this late late Wed. night; here it is only Fri.
afternoon and it's in my hands. (Er, sitting on the desk next to the
computer while I type.) Wow. Certainly the fastest delivery I've ever
seen.
I'm _so_ happy to have a mask w/ purge again! Will try it out
this weekend @ a pool session with some beginners.
~ Krysta
one very impressed customer
Rating: Excellent
Comments:
Order was accurate and complete. I ordered 2 of the same item and used the "our choice" color selection. I added comments to the web order to indicate that they should use 2 different colors in the "our choice" selection. THey did, and everyone is happy! Great store, will use again!
Brian Koch
Rating: Excellent
Comments:
I will definately order from Snorkel City again. Shipped the same day.
ANN TINNEY
Rating: Excellent
Comments:
My order was taken and my order was shipped the same day. The order process went super-smooth, but the best part of dealing with this company was that the items I ordered were of better quality than I had seen in stores near my home and snorkelcity's prices were much much lower! My research paid off for me!
Gary Smith
Rating: Excellent
Comments: excellent product, excellent customer service, fast shipping
Elisabeth Evertsz
Rating: Excellent
Comments: So simple to order and received so quickly!
Celeste Moss
Rating: Excellent
Comments:
I've bought scuba equipment at 5 different stores and Snorkel City is the best by far.
Martin Harbeson
Rating: Excellent
Comments:
I needed a snorkel package within a weeks time for my scuba certification class
and I was surprised to see that Snorkel City delivered an excellent package on
time at a great price! Thanks so much!! I have already shared with several
people I know, including my scuba class!
Corey Ferguson
Rating: Excellent
Comments:
Fast, accurate, fair prices, would use this service again!
Marvin McNabb
Rating: Excellent
Comments:
This was by far one of the best sites I have ordered from this holiday season.
The quality of the products were as advertised and better, the delivery on time
and service, first rate!
Cherie Finn
Rating: Excellent
Comments:
They responded to several e-mails I had sent to them to help me decide on which
snorkel set to get. I would definitely order from them again.
Mike Bozeman
Rating: Excellent
Comments:
Great service. Virtually immediate responses to our questions. They even called
to discuss the order to make sure we were getting exactly what we wanted because
we were requesting specific color combinations. Our gear was shipped the same
day and arrived the next day!
Rob Elfers
Rating: Excellent
Comments:
Another great experience. Great products, knowledgeable staff, and quick service. (Customers 2nd Order)
Rob Elfers
Rating: Excellent
Comments:
Great prices, super fast shipping, quick response to e-mails. Probably the best
merchant I've found online thus far.
Richard Hall
Rating: Excellent
Comments:
The product was better than I expected, instructions were included that was very
helpful. The product arrived faster than expected. Very satisfied.
Deb Jones
Our order from Snorkel City arrived today and everything is perfect. The gear for my husband and me fit great. The 7 pc. package is just right for our needs (and a great price). I was very impressed with the customer service and the quick delivery time. We are looking forward to our dives in Cozumel.
Thanks again,
Liz Evertsz
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