Blog
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| Doug |
| Customer Feedback |
| 2009.03.28 23:49:23 | |
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All I can say is "wow!". The mask and snorkel arrived yesterday, and my son is thrilled to have it. I know he'll get so much more enjoyment from our trip now that he'll be able to see everything! I truly appreciate your quick response and ability to deliver this well before our trip. I have to tell you, I emailed a different company the same day I emailed you; I have never even heard back from the other place! Not a single response! While that may be a bit unusual, I wanted you to know that your customer service is just awesome. We'll definitely let others know about your company and superior customer service! -Molly S. Congratulations on your fine customer service. My order was delivered promptly. There was a defective item in the order. One of the snorkel vests was missing the valve on the top of the inflate tube. I sent this back via snail mail on Monday, May the seventh. I had been advised that this item was on back order and there may be delay on shipping. Imagine my surprise and delight to arrive home today to find the replacement vest at my door. And this is only the 15th of May. I will not hesitate to recommend your site to anyone interested in ordering dive gear on-line. And I will not hesitate to use your services in the future. -Julia H. Just wanted you to know that your customer service is great and your website is a breeze to use. My equipment arrived in great shape ready to explore the Caribbean. -Lee S. I had questions about the product which were answered correctly and courteously. I got the product I ordered in just a few days of placing the order and it is exactly what I ordered. -Betty W. This is the first time I used Snorkel City and I am very impressed with the entire transaction. The representative that helped me on the telephone was very knowledgeable and helpful. I highly recommend them. Thank you, Snorkel City. -Sue B. I recently bought four pairs of swim fins from Snorkel City to use on our vacation in Florida where we intend to do some diving as well as snorkeling. From A to Z the whole purchase process could not have been easier and SC's great price for these items was half the reason for selecting this Company to deal with. I particularly liked the salesman's helpfulness when we started to talk about foot sizing. My order arrived sooner than expected and I've already used mine in ad advanced swim class I’m taking at our local junior college. I can readily recommend Snorkel City to anyone. Thanks for asking. -Tane K. I'm very happy with the way I was treated. My ordering, delivery and most of all SERVICE experience was outstanding. The staff was very helpful, they went the extra mile to be sure my purchase was right. I will use Snorkel City again and I will tell others about Snorkel City. Their operation is first class. -Ted K. My 11 year old grandson wanted fins for his birthday and I knew nothing about fins. After researching fins at several sites and having several in mind from Snorkel City, I called Snorkel City for their expert advice. The gentleman that I spoke with was very familiar with his products and even had grandsons which helped when deciding what size to purchase. My grandson loves his fins! My daughter said that they are so well made and adjustable that BJ will probably be able to wear them for many years. Thank you Snorkel City, this grandma's gift "rocked". -Catherine M. Outstanding ease of use for web site. Great selection and prices. Fast shipping from a company you can trust. I highly recommend them. -Kevin N. I recently purchased 7 sets of snorkel equipment from Snorkel City prior to going on vacation. Their website was very informative and ordering was easy. Not being an avid snorkeler, I was starting from scratch and they were very helpful. The equipment arrived in great condition and very, very promptly (also given that it was two weeks before Christmas!). I would recommend this company for experienced as well as newcomers to the sport! -Joan D. I just wanted to write to tell you how happy I am with the two orders I recently placed with your company. I ordered two different colors of the Snorkel City Kids Edgeless Mask and Dry Snorkel Set. They arrived in a very short amount of time (about three days), and were in great condition. I am very impressed by the quality of this item. I expected to get a "kids" quality set and I got what I feel is a professional level set. My kids are 3 1/2 and 5 1/2. The face mask is a tad too large for my little one but fits perfectly for my older child. The snorkel fits their smaller mouth great. Thank you so much for delivering a great product very promptly! -Lanissa B. Beyond Excellent! We are first time buyers and can't say enough good things about your customer service. You really came to the rescue when the overnight shipper lost our Christmas order! You saved the day getting us the replacement order within 24 hours! Thanks again for your assistance from start to finish! We are very happy to recommend Snorkel City to all! -Barbara and Oliver K. The single best online shopping expirence that I have ever had. -Juliette D. I was so happy to finally talk to someone on the phone who actually knew what they were talking about. This online shop is great! -Jerry P. Snorkel City was a breeze. I found just what I was looking for. Being a novice snorkeler I had a lot of questions. Even if they seemed foolish the customer service gentleman answered them all and was very helpful. I know I'll have a great time in Mexico thanks to Snorkel City. -Lauren S. I received excellent advice on purchasing snorkel equipment and received very quick delivery. The equipment worked very well and we are extremely pleased with the service at Snorkel City. -Sara B. I am writing to say how much I enjoy my new snorkel gear and was even more pleased to find it as a Companion set for a great price! Your services and Products are well worth bragging about and I will definitely recommend your website to everyone I know. Thank you again! -Stephanie H. Tags: Hits: 1337 | Read more... |
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| brandon |
| Chartering v. Shore Snorkeling |
| 2008.11.13 04:46:46 | |
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One of the most contentious topics in snorkeling is whether to snorkel from shore or a chartered boat. Many people have strong preference one way or the other; however, there are benefits to both methods. Shore snorkeling is the easiest and fastest way to get in the water. Because entry points are freely available, there is usually less chance of swimming in a big group, as you would on a guided boat snorkel. Shore snorkeling sites are usually minimal in cost--occasionally snorkelers will encounter marine park fees or beach entry fees, but often shore snorkeling is free! Shore snorkeling can be done any time there is enough light and anywhere snorkeling is allowed. Chartering a boat allows snorkelers to access sites that are too far to swim, which often are the "must-see" areas of many snorkeling destinations. Boat snorkeling is nearly effortless--snorkelers board the boat and jump in the water right above the snorkeling site, eliminating long swims. Between seasickness and group size limits, it would stand to reason that fewer people visit off-shore snorkeling sites than visit sites that are easily accessible from shore. Fewer people usually correlates to healthier reefs and a wider variety of marine life. The best way to decide which method to use is weigh your personal preferences with the location of most snorkeling sites. Places like Bonaire and Curacao in the Netherlands Antilles are well-known for shore snorkeling sites, while many fantastic sites, like Molokini Crater in Hawaii, are only accessible by boat. Tags:
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| Doug |
| What's in a Brand Name? |
| 2008.11.03 05:38:56 | |
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The business of snorkeling gear manufacturing is not unlike many other manufacturing industries. There are a few factories worldwide that puts together the masks, fins, snorkels, vests, wetsuits, boots, and many other items that we use. These factories are the same plants that many of the big-name gear manufacturers use--their “brand” is more like a distribution company. The molds and dies used to manufacture snorkeling gear are in the hands of the factories, which manage the business of fabricating goods for us. We get samples of products, test them, and choose the ones we feel will offer our customers the best snorkeling experience possible. Before manufacture, Snorkel City decides what materials will be used and how they will be put together in a finished product. If we are satisfied with the quality, we have the factory affix our name, logo, and trademark markings to the products we will receive. We are then able to pass our factory-direct savings to you!
What really goes into the more expensive brand name product? Many distributors in the snorkeling industry utilize the same factories. As in our case, a smaller, possibly less-recognized “brand” is manufactured in the same factory, with the same materials, as a well-known “brand”. Usually the only difference in our products is price—a larger company often feels that name recognition can return a greater profit and increases prices for the consumer. Of course this is a simplified explanation of the process. Distributors have our own set of challenges involved in getting our products to our customers. All distributors want their customers to be satisfied. We at Snorkel City hope you are blown away with our quality. It is our mission to do our best to exceed your expectations. Tags: Hits: 1814 | Read more... |
